In criminal cases, it is not uncommon for people to call the office after their current lawyer has failed to reach an acceptable agreement with the prosecutors or the caller does not like the offer received. Sometimes, the unfortunate circumstance of the case is that the prosecutor will not make a deal. Sometimes just having a lawyer who answers to the Defendant for their paycheck instead of the government makes a big difference to the Defendant. Sometimes there are things that can be done to present the case in a better light.
Practicing criminal law or being involved in the criminal justice system is never boring. Recently a caller to 911 asked "where can I buy some marijuana this morning?" This call looking to buy pot from the police almost sounds like a joke.